Privacy Policy

Last Updated: November 20, 2025

Tivu operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our customer, with a personalized shopping experience (the "Services"). Tivu uses the Shopify platform, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or complete another transaction through the Services, or when you communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or can reasonably be associated with you or another individual. Personal information does not include information collected anonymously or de-identified in a way that prevents it from being associated with a specific individual.

We may collect or process the following categories of personal information, including inferences derived from this information, depending on how you interact with the Services, your location, and as permitted or required by applicable law:

- Contact Information: Including your name, address, billing address, shipping address, and email address.

- Financial Information: Including credit or debit card numbers, banking information, payment details, transaction details, payment methods, payment confirmations, and other financial information.

- Account Information: Including your username, password, security questions, preferences, and settings.

- Transaction Information: Including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous purchases.

- Communications With Us: Including information you provide when contacting customer service or submitting support requests.

- Device Information: Including information about your device, browser, network connection, IP address, and other unique identifiers.

- Usage Information: Including information about how you interact with the Services, such as your browsing activity and website usage.

Sources of Personal Information

We may collect personal information from the following sources:

- Directly From You: When you create an account, use the Services, contact us, or provide personal information.

- Automatically Through the Services: Including information collected from your device, cookies, and similar technologies.

- From Our Service Providers: When we engage service providers to operate certain technologies or process information on our behalf.

- From Business Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or use the Services, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, including processing payments, fulfilling orders, remembering your preferences, sending account-related notifications, processing purchases, returns, and exchanges, managing accounts, arranging shipments, enabling product reviews, and creating a personalized shopping experience, including product recommendations based on your purchase history.

Marketing and Advertising

We use your personal information for marketing and advertising purposes, including sending promotional communications by email or mail and displaying online advertisements related to Tivu products or services based on your activity on our website.

Security and Fraud Prevention

We use your personal information to authenticate accounts, provide a secure shopping experience, detect and investigate fraudulent, illegal, or malicious activities, protect public safety, and maintain the security of our Services.

When creating an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your password or account access information with third parties.

Communicating With You

We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Purposes

We may use your personal information to comply with legal obligations, respond to judicial or government requests, participate in legal proceedings, and investigate potential violations of our terms and policies.

How We Share Personal Information

Under certain circumstances, we may share your personal information with third parties for legitimate purposes, including:

- With Shopify, vendors, and third parties that provide services on our behalf, such as payment processing, data analytics, cloud storage, customer support, and logistics.

- With business and marketing partners to promote products and services.

- When you authorize or request that we share information with third parties, such as through social media integrations.

- With affiliated companies or other members of our corporate group.

- In connection with business transactions, such as mergers and acquisitions, legal proceedings, or situations where sharing information is necessary to protect our rights and users.

Our Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to operate and improve them.

The information you provide may be shared with Shopify and third parties located in other countries to enable us to deliver the Services.

To learn more about how Shopify uses your personal information and your rights, please refer to Shopify's Privacy Policy.

Third-Party Links and Websites

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of these websites.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from minors.

Information Security and Retention

We cannot guarantee absolute security.

The length of time we retain personal information depends on legal and operational requirements, as well as factors related to account maintenance and dispute resolution.

Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: Request access to your personal information.

• Right to Deletion: Request the deletion of your personal information.

• Right to Correction: Request corrections to inaccurate personal information.

• Right to Data Portability: Request a copy of your personal information in a portable format.

• Right to Opt Out: Opt out of the sale or sharing of your personal information.

• Right to Manage Communication Preferences: Manage your preferences regarding communications from us.

Residents of the United Kingdom and the European Economic Area may also have additional rights, including the right to object to certain processing activities and withdraw consent.

Privacy Complaints

If you have any complaints regarding your privacy, you may contact us or the appropriate data protection authority.

International Data Transfers

We may transfer, store, and process your personal information outside your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website.

Contact Us

If you have any questions about our privacy practices or would like to exercise your privacy rights, please contact us:

Email: support@tivu.com.br

Website: tivukids.com

Address: Pio XII, Maranhão, Brazil — Postal Code: 65707-000

For data protection purposes, we are the data controller responsible for processing your personal information.