Política de privacidade

Tivu Kids operates this store and website, including all related information, content, features, tools, products, and services, to provide you, our customer, with a personalized shopping experience (the "Services"). Tivu Kids is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, make a purchase, or complete another transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be associated with you or another individual. Personal information does not include information collected anonymously or de-identified so that it cannot identify or be associated with you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact Information: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Including credit card numbers, debit card numbers, financial account information, payment card details, bank account information, transaction information, payment methods, payment confirmations, and other payment-related information.

  • Account Information: Including your username, password, security questions, preferences, and settings.

  • Transaction Information: Including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications With Us: Including information you provide when communicating with us, such as when contacting our customer support team.

  • Device Information: Including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage Information: Including information about how you interact with the Services, such as when and how you access or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly From You: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

  • Automatically Through the Services: Including information collected from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.

  • From Our Service Providers: Including when we engage them to provide certain technologies and they collect or process personal information on our behalf.

  • From Our Partners or Other Third Parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing, and Improving the Services: We use your personal information to provide the Services, including fulfilling our contractual obligations, processing payments and orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging order shipments, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending promotional, advertising, and marketing communications by email, text message, or mail, as well as displaying online advertisements for products or services on our Services and other websites. These advertisements may be based on items you have previously purchased, added to your cart, or other activities you have performed through the Services.

  • Security and Fraud Prevention: We use your personal information to authenticate your account, ensure a secure shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activities, protect public safety, and maintain the security of our Services. If you choose to use the Services and create an account, you are responsible for keeping your login credentials secure. For your security, we recommend that you do not share your username, password, or other login information with anyone.

  • Communicating With You: We use your personal information to provide customer support, respond to your requests, deliver efficient services, and maintain our business relationship with you.

  • Legal Purposes: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, investigate or participate in potential or ongoing civil litigation or other legal disputes, and enforce or investigate potential violations of our terms or policies.

How We Share Your Personal Information

Under certain circumstances, we may share your personal information with third parties for legitimate purposes, as described in this Privacy Policy. These circumstances include:

  • With Shopify, manufacturers, and other partners that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.

  • With business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to enable personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your location, you may have the right to request that we do not share your information for personalized advertising and marketing based on your online activity across different websites and merchants.

  • When you authorize, request, or consent to sharing certain information with third parties, such as for product delivery or when using social media widgets or login integrations.

  • With our affiliates or other companies within the same corporate group.

  • In connection with business transactions, such as mergers or bankruptcy proceedings, to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce our Terms of Service or applicable policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Our Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them.

Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, to provide and improve the Services.

Additionally, to help protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify itself.

To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing this personal information, including responding to requests related to exercising your rights regarding the use of this information for these purposes.

To learn more about how Shopify uses your personal information and what rights you may have, please review the Shopify Consumer Privacy Policy .

Depending on your location, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal .

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you access links to websites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies, as well as their terms and conditions.

We do not guarantee or assume responsibility for the privacy or security practices of these websites, including the accuracy, completeness, or reliability of the information they provide.

Information you share in public or semi-public environments, such as third-party social media platforms, may also be viewed by other users of the Services and/or those platforms, without any restrictions on its use by us or third parties.

The inclusion of these links in the Services does not, by itself, constitute an endorsement of the content of those platforms or their owners and operators, unless expressly stated in the Services.

Children's Information

The Services are not intended for use by children, and we do not knowingly collect personal information from minors, as defined by applicable law in their jurisdiction.

If you are the parent or legal guardian of a child who has provided personal information to us, you may contact us using the information provided below to request the deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Although we implement appropriate security measures to protect your personal information, no system is completely secure. Therefore, we cannot guarantee absolute security.

Additionally, information transmitted to us may not be fully protected during transmission. For this reason, we recommend that you avoid sending sensitive or confidential information through unsecured channels.

The length of time we retain your personal information may vary depending on several factors, including the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information.

However, these rights are not absolute, may apply only under certain circumstances, and, in some cases, Shopify may decline a request as permitted by law.

  • Right to Access/Know: You may have the right to request access to the personal information we maintain about you.

  • Right to Delete: You may have the right to request that we delete the personal information we maintain about you.

  • Right to Correct: You may have the right to request the correction of inaccurate personal information we maintain about you.

  • Right to Data Portability: You may have the right to receive a copy of your personal information and request that it be transferred to third parties, under certain circumstances and subject to certain exceptions.

  • Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on your location, you may have the right to opt out of the "sale" or "sharing" of your personal information, as well as the right to object to the use of your information for purposes considered "targeted advertising" under applicable privacy laws.

  • Managing Communication Preferences: We may send you promotional emails, and you can unsubscribe at any time using the unsubscribe option included in those emails. Even if you opt out of promotional communications, we may still send you non-promotional messages, such as notifications about your account or orders.

You may exercise any of these rights directly through the Services, where available, or by contacting us using the information provided below.

To learn more about how Shopify uses your personal information and what rights you may have, including those related to data processing performed by Shopify, please visit https://privacy.shopify.com/en .

We will not discriminate against you for exercising any of these rights.

You may be required to verify your identity before we process your requests, as permitted or required by applicable law.

In accordance with applicable laws, you may appoint an authorized representative to submit requests on your behalf to exercise your rights.

Before accepting a request submitted by an authorized representative, we will require proof of authorization to act on your behalf. We may also ask you to verify your identity directly with us.

We will respond to your request within the timeframe required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the information provided below.

Depending on your location, you may have the right to appeal our decision by contacting us again through the same channels or to file a complaint directly with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, as applicable, unless the transfer is made to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will publish the revised version of this Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us using the following information:

Company: Tivu Kids

Email: hrxempreendimento@gmail.com

Mailing Address: 313 5th St, 78, Abbeville, LA 70510, United States